Frequently Asked Questions Shipping Qs / Order Qs / Stores and Wholesale Qs / Gift Service / Product Care Does Hatley ship internationally? Hatley only ships to Canada, the United States and the United Kingdom. If you are from the UK and would like to place an order please call us on +44 (0)20 7544 4833 Return to top I have placed an order online but I am not sure that it went through—how can I be sure? You should receive an email once you place the order and again once the order has been shipped. If you are still uncertain, please contact Customer Services (1-877-742-8539 x126) and they should be able to help you. Is there any way that I can track my order? We do not currently offer a tracking service. Any questions about your order can be directed to our Customer Services department at1-877-742-8539 x 126 or by email on service@hatleynature.com. Can I buy from Hatley over the phone? Nope. All of our websales are done through the website. If you call our customer services they will be able to help you, but they will ask you to go back to the site to make the sale. Does Hatley produce a catalogue? Yes! You can register to receive it here. Hatley products are also availablable online, through our 8 Hatley stores, and select retailers through North America and the UK (see the store locator). If you are concerned about ordering online, please contact Customer Services at 1-877-742-8539 x126. Sign up for our monthy e-newsletter to keep up to date on new store openings and other exciting news. Return to top I have seen something in a store that I have not seen online – how can I get it? All our products are not currently sold on our site. If there is something that you would like to see sold on our site, please send us an email service@hatleynature.com and let us know. Is there a store that sells Hatley close to me? Check out the Store Locator and find out. I have a store and would like to sell Hatley merchandise. What are your wholesale opportunities? For wholesale opportunities contact Adam Frost at adamf@hatleylbh.com Why is my store not listed in the store locator? Not all stores are listed in our locator. Generally, only stores that stock the entire Hatley line are listed to ensure that when a customer is directed there, they have the best chance of finding what they are looking for. Return to top Does Hatley offer a gift service? HatleyNature.com is hoping to offer a gift service shortly. Please sign up for our monthly e-newsletter to be informed of additions and news. Once on the homepage please scroll down to the bottom of the page to sign up! Return to top I love your Hatley Kid's Raincoat - but how do I wash it? Washing your Raincoat is easy - wash it in cold water only on the delicate cycle with a mild detergent. Hang it up to dry! (DO NOT PUT IT IN THE DRYER!)
Does Hatley ship internationally?
Hatley only ships to Canada, the United States and the United Kingdom. If you are from the UK and would like to place an order please call us on +44 (0)20 7544 4833
Return to top
I have placed an order online but I am not sure that it went through—how can I be sure?
You should receive an email once you place the order and again once the order has been shipped. If you are still uncertain, please contact Customer Services (1-877-742-8539 x126) and they should be able to help you. Is there any way that I can track my order? We do not currently offer a tracking service. Any questions about your order can be directed to our Customer Services department at1-877-742-8539 x 126 or by email on service@hatleynature.com.
We do not currently offer a tracking service. Any questions about your order can be directed to our Customer Services department at1-877-742-8539 x 126 or by email on service@hatleynature.com.
Can I buy from Hatley over the phone?
Nope. All of our websales are done through the website. If you call our customer services they will be able to help you, but they will ask you to go back to the site to make the sale. Does Hatley produce a catalogue?
Yes! You can register to receive it here. Hatley products are also availablable online, through our 8 Hatley stores, and select retailers through North America and the UK (see the store locator). If you are concerned about ordering online, please contact Customer Services at 1-877-742-8539 x126. Sign up for our monthy e-newsletter to keep up to date on new store openings and other exciting news. Return to top I have seen something in a store that I have not seen online – how can I get it?
All our products are not currently sold on our site. If there is something that you would like to see sold on our site, please send us an email service@hatleynature.com and let us know.
Is there a store that sells Hatley close to me?
Check out the Store Locator and find out.
I have a store and would like to sell Hatley merchandise. What are your wholesale opportunities?
For wholesale opportunities contact Adam Frost at adamf@hatleylbh.com
Why is my store not listed in the store locator?
Not all stores are listed in our locator. Generally, only stores that stock the entire Hatley line are listed to ensure that when a customer is directed there, they have the best chance of finding what they are looking for.
Does Hatley offer a gift service?
HatleyNature.com is hoping to offer a gift service shortly. Please sign up for our monthly e-newsletter to be informed of additions and news. Once on the homepage please scroll down to the bottom of the page to sign up! Return to top
I love your Hatley Kid's Raincoat - but how do I wash it?
Washing your Raincoat is easy - wash it in cold water only on the delicate cycle with a mild detergent. Hang it up to dry! (DO NOT PUT IT IN THE DRYER!)
